Front office is the first department of hotel which comes in guest contact, at the time of
guest arrival and the last department when they depart from the hotel. This department
performs the various functions like reservation, reception, registration, room assignment
and bills settlement of a resident guest. The guest remains in contact of front desk for
information and any kind of help. Thus we can say that the Front Office is the hub of hotel
operations. This unit is aimed to provide a good understanding on the part of Hotel Front
office and Role in Hotel Revenue Generation, Preparing for Guest Services, Relationship
& Coordination with Housekeeping and other Divisions, The Hotel Organization and the
front office manager, Effective interdepartmental communications, and Front Office
Structures, layouts Trends & Practices followed in hotel.
- Teacher: Abbigael Chepkemoi